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🌿 The SkinErgist – Policies, Guidelines & Studio Standards

 

At The SkinErgist, we honor your time, energy, and commitment to your skin. Appointment availability is intentionally limited to ensure every client receives focused, high‑quality care. 

 

These policies protect your experience, support fairness, and maintain a calm, professional environment for everyone.

 

📅 Scheduling, Rescheduling & Cancellations:

 

Appointments may be booked online, by phone at (407) 832‑7931, or in person.

To reserve your appointment, a valid credit card is required along with your full name, contact number, email, and selected service(s). This ensures your time is held exclusively for you.

 

Cancellation & Reschedule Requirements:

  • Cancellations or reschedules must be made at least 48 hours in advance.

  • Cancellations made within 48 hours will incur a 75% fee of the total cost of all services booked.

  • No‑shows (failure to attend without notice) will also be charged 75% of the service total.

  • Rescheduling is permitted with 3 days’ notice.

  • Multiple reschedules (more than once) will incur a $50 fee to protect appointment availability for all clients.

 

These policies ensure fairness and help us maintain a consistent, reliable schedule for every client.

 

📩 Booking Confirmation Requirements:

 

To ensure a smooth and safe appointment:

  • Required intake forms must be completed before your appointment.

  • Failure to complete forms may result in a shortened service or cancellation with applicable fees.

  • Some services require pre‑appointment confirmation via text or email.

  • For facial services, please arrive with a clean, makeup‑free face unless otherwise instructed.

  • Clients must provide accurate contact information to receive reminders and updates.

 

These steps help us prepare properly and protect your treatment time.

 

⏰ Late Arrivals:

 

We understand that life happens, traffic is unpredictable, and schedules can shift. However, to respect the time of all clients and maintain the flow of the day, please review the following:

  • If you anticipate being late, call or text (407) 832‑7931 as soon as possible.

  • Clients arriving up to 15 minutes late may still be seen, but the service may be shortened. The full service fee still applies.

  • Clients arriving more than 15 minutes late may need to be rescheduled. The 75% late‑cancellation fee may apply.

  • Repeated late arrivals may result in:

    • Limited booking availability

    • Required prepayment for future appointments

    • Denial of peak‑hour time slots

 

These guidelines ensure every client receives the full, unrushed experience they deserve.

 

🌿 Health, Safety & Client Responsibility:

 

Your health and safety are our highest priority. To provide safe, effective, and personalized treatments, clients are responsible for sharing accurate and up‑to‑date information regarding:

  • Allergies (ingredients, latex, fragrances, etc.)

  • Medical conditions (autoimmune disorders, pregnancy, hormonal changes)

  • Medications (topical prescriptions, antibiotics, retinoids, steroids)

  • Recent cosmetic procedures (injectables, peels, microneedling, laser)

  • Skin sensitivities or past reactions

  • Any changes in your health since your last visit

 

Important Notes:

  • Certain services may not be performed if contraindications are present.

  • We reserve the right to modify or refuse a service if it may cause harm or compromise results.

  • Clients must follow all pre‑care and after-care instructions.

  • If you arrive with sunburn, active cold sores, open wounds, or recent facial trauma, your service may need to be rescheduled.

  • Please arrive with accurate information about any products or treatments used within the last 7–14 days.

 

Our goal is to create a safe, supportive environment where your skin can thrive.

 

🤧 Sickness & Contagious Conditions:

 

To protect all clients and staff:

  • Please reschedule if you are sick, contagious, or experiencing symptoms such as fever, cough, or infection.

  • Services cannot be performed on compromised skin (cold sores, open wounds, active infections).

  • Depending on timing, cancellation fees may still apply.

 

Your health — and ours — matters.

 

🧍 Guests, Children & Pets:

 

To maintain a calm, safe, and focused environment:

  • Additional guests are not permitted unless medically necessary.

  • Children under 12 are not allowed in the treatment room for safety reasons.

  • Pets are not permitted, with the exception of certified service animals.

 

This ensures a peaceful experience for all clients.

 

🛍️ Product Purchases:

 

We take great care in curating high‑quality, professional‑grade skincare products designed to support your long‑term skin health. To maintain safety, hygiene, and product integrity:

  • All product sales are final.

    • Once a product has been opened, used, or tampered with, it cannot be returned or exchanged.

  • Damaged or defective products:

    • Notify us within 24 hours of purchase if you discover a faulty pump, unusual consistency, or damaged packaging.

  • Product suitability:

    • Because skincare is highly individualized, we encourage clients to ask questions or book a consultation before purchasing.

  • Hygiene & safety standards:

    • We cannot accept returns on opened or exposed products, even if used once.

  • Promotional items, bundles, and discounted products are final sale.

 

These policies ensure every product you receive is fresh, safe, and uncompromised.

 

💆 Service Satisfaction:

 

All services are final. If you experience an issue with your service, please contact us within 3 days so we can address it promptly and professionally.

 

📸 Photography & Social Media Consent:

 

  • Before/after photos may be taken to track progress.

  • Photos will never be posted without your written consent.

  • Clients may opt out of all photography at any time.

  • Your privacy is always respected.

 

🎁 Gift Cards & Packages:

 

  • Gift cards are non‑refundable.

  • Packages must be used within the timeframe listed at purchase.

  • Packages and gift cards are non‑transferable.

  • Missed appointments within a package may count as a used session.

  • These guidelines ensure fairness and consistency.

 

💳 Payment, Deposits & Declined Cards

  • Some services may require a deposit.

  • Declined cards for late‑cancel or no‑show fees must be resolved before future bookings.

  • Accepted payment methods may vary and are listed at checkout.

  • This protects appointment availability and ensures smooth scheduling.

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📧 Concerns, Communication & Support:

 

For concerns, questions, or feedback, please email: raquelsskincarellc@gmail.com 

 

We are dedicated to resolving all matters with care, respect, and professionalism.

 

🔄 Policy Updates:

 

Policies may be updated at any time. Clients will be notified of significant changes via email and through our website.

 

✨ Thank You:

 

Thank you for respecting these guidelines and for choosing The SkinErgist. We are honored to support your skin journey and look forward to helping you feel radiant, rejuvenated, and deeply cared for.

  • The SkinErgist 🌿✨

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